top of page

Refund Policy

  • We have a NO REFUND policy for all salon services. In the event that you are not completely satisfied, please let us know. If we choose to provide a complimentary corrective service* appointment, we will schedule it for the first available time. For Gel manicure we accept corrections within the first 7days. For acrylic, gel extension sets, biab sets and gel x set we accept up to 10 days. For lash extension we accept 4 days.

  • Manicures refunds are not guaranteed, but we will touch up a chip within 24 hours of your service.

  • We offer complimentary repairs for gel and dip powder manicures for seven days from the date of your original service. To schedule a repair simply call us and provide your name and the of your original service.

  • After scheduling your appointment, your confirmation will be made through a method of your choice by our Nailkitchen team. We understand that you may need to cancel or reschedule your appointment. We kindly ask that you give us 24 to 48 hour notice. When a customer “no shows” or cancel’s there appointment at the last minute, our nail technicians are not able to re-book another appointment which results in lost revenue for the service provider and for the business.

  • Nailkitchen is not responsible for loss or damage to personal belongings. Please keep all valuables with you during your appointment.

  • Gift Vouchers cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Gift Vouchers are non-refundable, but they are transferable. Nailkitchen is not responsible for lost, stolen or damaged Gift Vouchers, or any unauthorized certificate use. Gift certificates expire 6 months from their original date of purchase with no exceptions.

  • Children are welcome. Young children in carriers/strollers may not be placed in the service areas or held in the lap during an appointment. While this policy helps to ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. Our salon is not child proof. Sharp implements and chemicals make for a potentially dangerous environment for young children. Please make all necessary child care arrangements prior to your visit.

  • To ensure a healthy atmosphere, smoking is not allowed.

  • PETS: We would like to remind everyone that pets of any kind, other than service animals, are NOT allowed in the salon. Service dogs with the official "Service Animal" vests are the ONLY exception. We invite you to talk with us about any questions or concerns regarding this rule.

*Complimentary corrective services are subject to approval by management and will only be offered in the instance of nail technician error, which does not include changing your mind about polish/gel/dip powder color at the end of your appointment.

bottom of page